At Ulysses Walks, customer satisfaction is important to us. Please read our Returns & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product was damaged, defective, or incorrect upon delivery
  • You contact us within 3 days of receiving your order
  • The item is unused, in its original packaging, and in the same condition you received it

2. Items Not Eligible for Return

We do not accept returns for:

  • Products damaged after delivery due to misuse or mishandling
  • Items returned without prior notice or approval
  • Items used, altered, or not in original condition
  • Change-of-mind or personal dislike (as we only offer cash on delivery)

3. How to Request a Return

To initiate a return or exchange, please:

  1. Contact us at [email protected] within 3 days of receiving the product
  2. Include your order number, a brief explanation of the issue, and clear photos showing the defect or damage
  3. Wait for confirmation and further instructions from our team before returning the item

Returns sent without approval will not be accepted.

4. Return Shipping

You are responsible for return shipping unless the item you received was damaged, defective, or incorrect. In such cases, we may provide instructions for return at our expense.

5. Refunds

If your return is approved, you may choose one of the following:

  • A replacement product (if available)

Refunds in cash will not be issued under any circumstances.

6. Contact Us

For any questions or return-related requests, please email us at:
[email protected]